My shipment arrived damaged. What should I do?

Occasionally, a shipment may arrive damaged due to a variety of reasons. At Pfizer, we know that it is a top priority to receive your complete order.

When you receive a damaged order, take the following steps:

1. Take photos of the damaged shipment and document communications from the shipper, courier or delivery service that delivered your shipment.
2. Assess the damage - how many products were damaged? What is the financial impact of the damaged items / shipment?
3. Find your invoice number any any other relevant order identification numbers. These will be noted on the shipment itself and in an email confirmation of your order. Additionally, you can access the commerce portal to view your recent purchases. 
4. Reach out to us by submitting a ticket through our help center or at [e-mail].
5. Share all documentation and information about your damaged order in your ticket

If a shipment has arrived damaged, on behalf of Pfizer, we're sorry for the inconvenience. Please follow the steps above and we'll work to resolve the issue as soon as possible.